Refund policy

At Sleigh The Seasons, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 10-day refund policy. This refund policy applies to purchases made through our website or mobile application
(collectively referred to as the "Services").

Eligibility for Refund

  • Timeframe: To be eligible for a refund, you must request a refund within 10 days from the date of delivery.
  • Condition of Item: The item(s) being returned must be in their original condition, unused, unworn, unwashed, and with all original tags and packaging intact.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt, when requesting a refund.

Refund Process

  • Refund Request: To initiate a refund, please contact our customer support team by email or through the designated contact form on our website. Include your order details and the reason for the refund request.
  • Return Shipping: If your refund request is approved, you will be responsible for the cost of return shipping unless the return is due to our error or a defective product.
  • Refund Method: Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be credited to your account.

Non-Refundable Items

  • The following items are non-refundable:
    • Gift cards or vouchers
    • Personalized or custom-made items
    • Clearance or sale items (unless defective) Exchanges

Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, style, or new product altogether we recommend initiating a return and placing a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

Changes to Refund Policy

  • We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

Contact Us

  • If you have any questions or concerns about our refund policy, please contact our customer support team at hello@sleightheseasons.com
  • Please note that this refund policy applies to purchases made directly through Sleigh The Seasons. If you purchased our products from a third-party retailer, please refer to their refund policy for applicable terms and conditions.